1. Introduction
Adahvel Limited (“Adahvel”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (adahvel.com) or use any of our software products and services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide
- Account registration details (name, email address, company name)
- Payment information (processed securely by our payment processor, Paddle — we do not store card details)
- Communications you send us (support requests, emails, form submissions)
- Business data you upload or connect to our platforms (e.g., Analux)
2.2 Information Collected Automatically
- IP address and general location (country/region)
- Browser type, device type, and operating system
- Pages visited, time spent, and referring URLs
- Usage patterns within our software products
- Error and performance logs
2.3 Information from Third Parties
We may receive information from payment processors, identity verification services, or public databases to provide and improve our Services.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Process transactions and send related information (receipts, invoices)
- Respond to comments, questions, and support requests
- Send service-related communications (security alerts, product updates)
- Monitor and analyze usage to improve user experience and product quality
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations under Nigerian law and applicable international regulations
- Send promotional communications — only with your consent, and you may opt out at any time
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in operating our Services (hosting, payments, analytics, email delivery), bound by confidentiality obligations.
- Payment Processor: Paddle (paddle.com) processes payments on our behalf and has its own privacy policy governing the data it receives.
- Legal Requirements: Where required by Nigerian law or other applicable jurisdiction, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.
5. Cookies and Tracking
We use cookies and similar tracking technologies to operate our website and improve your experience. These include:
- Essential cookies: Required for core site functionality (authentication, session management).
- Analytics cookies: Help us understand how users interact with our site and products.
- Preference cookies: Remember your settings (e.g., theme preference).
You can control cookies through your browser settings. Disabling cookies may limit some functionality of our Services.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary to provide our Services and fulfill the purposes described in this policy, or as required by law. When your account is closed, we will delete or anonymize your data within 90 days, except where retention is required by law.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability — receive your data in a machine-readable format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@adahvel.com. We will respond within 30 days.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.
10. International Data Transfers
Adahvel is based in Nigeria. If you access our Services from outside Nigeria, your data may be transferred to and processed in Nigeria or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date. For material changes, we will notify you by email or prominent notice within our Services.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us at: