Refund Policy

Overview

Adahvel Limited (“Adahvel”) offers software products and services on a subscription and one-time purchase basis. We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are granted.

1. Subscription Plans

14-Day Money-Back Guarantee

New subscribers may request a full refund within 14 days of their first payment. To qualify:

• The request must be submitted within 14 days of the original purchase date
• The request must be your first subscription to that product
• Contact us at support@adahvel.com with your account email and order details

After 14 Days

After the 14-day period, subscription payments are generally non-refundable. You may cancel your subscription at any time to stop future billing. Cancellation takes effect at the end of the current billing cycle — you will continue to have access to the product until that date.

2. Annual Plans

For annual subscriptions, we offer a prorated refund if you cancel within the first 30 days of the annual billing cycle. After 30 days, annual plans are non-refundable, but you may cancel to prevent auto-renewal at the end of the term.

3. One-Time Purchases

One-time purchases (e.g., lifetime licenses, single-use reports) are eligible for a full refund within 7 days of purchase if the product has a material defect that we are unable to resolve within a reasonable timeframe.

4. Service Disruptions

If our Services experience significant, prolonged downtime (exceeding 24 consecutive hours) caused by our infrastructure, we will issue a prorated credit to your account for the affected period. This credit will be applied to future billing.

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Requests submitted after the applicable refund window has expired
• Accounts suspended or terminated due to violations of our Terms of Service
• Change of mind after the refund window has passed
• Failure to cancel before an auto-renewal date (though we send renewal reminders)
• Promotional or discounted purchases where the offer terms stated no refunds
• Partial months of service already rendered

6. How to Request a Refund

To request a refund:

1. Email support@adahvel.com with the subject line: Refund Request
2. Include your account email address and the order/transaction ID
3. Briefly describe the reason for your refund request

We will review and respond to your request within 3 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method.

7. Cancellations

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future charges but does not entitle you to a refund for the current billing period unless within the refund window described above.

8. Contact

For questions about refunds, contact us at: